ADMINISTRATIVE ASSISTANT:

Type of Employment: Full Time 
Number of Hours: 40
Hours of Operation: 8am-5pm (Season) / 9am-4pm (Off Season)
Wages: $16-20/hr (60-day Evaluation)
Salary: N/A
Benefits: PTO & Vacation/ HC/ 401K

• Requirements:
  • Customer service/Computer skills (Microsoft Office, Outlook, Website)/Telephone expertise
  • 2-year minimum experience
  • Reliable, positive attitude, and enjoys a variety of responsibilities

Purpose:

You help ensure that our mission for 100% CUSTOMER SATISFACTION is met and exceeded each day by your interaction with customers, attention to detail, proficiently communicating with the Office Manager and each department.  Your management and implementation of our systems are imperative to your success, as well as to the success of our team.  You will often be the first person our customers see as they come in or speak to when they call.

Responsibilities, Accountabilities, and Expectations:

You work closely with the CEO, Office Manager, General Manager, and Sales Team.  Your customer service is very important to your success as well as to the success of our team.  

Our primary aim is to achieve 100% Customer Satisfaction: Ensuring that our mission, principles, culture, and goals show in all that we do. 

A group of guidelines is listed below.  Our company principles will continue to guide and refine our roles and responsibilities.

The following are some of the activities you will assist with:

• Customer service
• Emails and telephone calls
• Customer walk-ins
• Our sales process that may include sales transactions, cash, check, ACH, and credit
• Scheduling appointments for the sales team
• Filing process
• Communication between team
• Meetings
• Managing your time
• Showroom literature & sample inventory monitoring
• Office supply inventory monitoring
• Data entry
• Improving processes
• Updating customers on installation timeline
• Company social events
• Diggers Hotline locates

Qualifications:

• You’re someone who is eager to contribute to the growth and future of the company while in return being rewarded for the results you create. 
• You are someone who strives for growth both professionally and personally, and values the benefits of great company culture, timeless principles, and goal setting.  
• You are highly organized and detail oriented.  You may have done event planning, project management or bookkeeping because you’re good at logistics and details, and you like to write lists and work from a checklist.
• You’re dependable (I’m talking about VERY dependable… not the “This usually doesn’t happen, but it happened again” type). I would prefer if you were that person in grade school that got the award when moving on to middle school for perfect attendance in every grade.
• You have a dependable vehicle. 
• You’re someone who doesn’t take things personally, have feelings hurt easily, or is easily offended.  
• You stay objective and always use logic to make decisions.
• You’re cool and relaxed, but always pushing to get things done. It’s important that you like to take responsibility, and your focus is always delivering results.
• You enjoy working with others but are results-driven and goal-oriented, therefore, you don’t waste time chatting the day away.  You know the value of building relationships, yet there is a time and place for social hour. 
• You’re “tech-savvy” enough to operate a computer, using programs like Microsoft Office, calendars, email, ordering things online, doing research, etc.

Additional Skills or Requirements:

• Business degree is desirable or other qualifying education and experience but not required
• Administrative skills, organizational skills, and customer service skills
• Proficient in both verbal and written communication
• Ability to set goals and achieve them
• Self-motivated, passionate, positive attitude, and polite
• Business experience a plus but not necessary
• Excellent customer service skills
• Scheduling and coordinating meetings/appointments
• Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
• Data entry using a 10-key keypad
• Sending scans or faxes
• Managing files
• Addressing customer concerns per company principles and policies
• Performing multifaceted general office support
• Answering the phone
• Operating a range of office machines such as copiers and computers
• Have a strong work ethic
• Productivity
• Professionalism
• Problem-solving and critical thinking skills
• Interpersonal skills
• Teamwork and collaboration skills
• Confidentially maintain customer information
• Multi-tasking

Duties to be Considered for Additional Compensation:

• Check the POSI website for errors after WordPress updates
• Website updates: content, photos, team profile, customer testimonials 
• Social media content and management: birthdays, anniversaries, product, and services posts
• Add photos to galleries on the website
• Updating Dropbox photo galleries 
• Proficiency with Illustrator 
  • Graphic design (checklists, marketing ads, email signatures, brochures, display labels)
  • Editing documents and PDF’s 
• Conducting research

Expectations:

• Believing in, knowing, and performing company principles and culture.
• Understanding the mission, vision, and the “why” of the company.
• Knowing, following, and performing Operations Manual.  
• Being dependable and punctual.
• Courteous and respectful to ALL team members, customers, and others you have contact with during your day.
• Professionalism: being in uniform, good grooming habits, no smoking on job sites, company grounds, or property
• Positive attitude—negative Nelly’s not welcome
• Open communication within and throughout all departments.  Voice suggestions as well as concerns.
• Help build a positive and fun, family culture within the company. 
• Love what you do.
• Leave a positive impression on the people you interact with each day.
• Practice respect and care of POSI property—this includes vehicles, equipment, tools, etc.—lack of respect results in damages, losses, and expenses—therefore, reducing net profits—therefore, reducing bonuses.   
• Resourcefulness and continuous improvement in all areas of your work and life. 
• Be willing to try new ideas for the good of the customer, the organization, and production.  
• Our people are our greatest asset.  Our time is our greatest resource.  Treat them both with care.  
• Individuals will be rewarded for their contributions as well as the collective team. 
• Bonus compensation will be linked directly to profits and results. Carefully considering each expectation, as well as overall performance, both individually and as a team.

Working Conditions:

The work environment will consist primarily of the front office and showroom.

As a training requirement, you will shadow some of our team to learn the many components of the company, as well as accompany an Install Leader to project sites to observe the installation process, gain product and field knowledge.

Physical and Mental Requirements:

This position will not require much if any, lifting or strenuous physical activities; however, it may require long amounts of standing or interactions with customers.

The internal operations that you will be working within and managing will require a strong sense of organization, mental agility, calm, and patience.  It is recommended that you take short mental breaks throughout the day to stay focused.

Ready to Apply?

Send us an email with your application and information from the bullet points, below, to: joinourteam@phillipsoutdoorservices.com You can mail if the position doesn’t require emailing skills.

• Your career history, with each position you’ve had, what your responsibilities were, who your boss was– along with what each of your bosses would say were your strengths and weaknesses. Please also include contact information for each of your previous bosses so we can check your references.
• A resume, if you have one.
• What are your expectations from our company (culture, wages, hours, vacation time, benefits, etc.)?
• Confirmation that you meet the requirements listed and/or are willing to learn them.

It’s important that you tell us why you think you’re a good fit for our company based on what is listed above with particular focus on the leadership, organizational aspects and attention to detail, your strong work ethic, passion for working outdoors, building things, and being involved in a company with a strong culture of excellence. We will review every response received and will contact you if we believe you’d be a good fit. Thank you for your interest in our company and for your time.