ADMIN/ INSIDE SALES

Type of Employment: Full-Time 
Number of Hours:40-50
Hours of Operation: 8 am- 5pm
Wages: $20-$28/hr
Salary: TBD
Benefits: PTO & Vacation/ HC/ 401K

Requirements:

• Must enjoy working with customers and teams
• Sales Experience
• Strong Customer Service Skills
• Communication Proficiency (in-person, telephone, email)
• Computer Skills (Microsoft Office, Outlook, Website)
• Some administrative duties
• Some fieldwork time required for learning all aspects of our products and services
• Reliable, positive attitude, and enjoys a variety of responsibilities

Purpose:

TRANSFORMING OUTDOOR LIVING SPACES by offering the highest quality products and superior installations.

WOW OUR CUSTOMERS by staying connected to their needs and ensuring that our mission for 100% CUSTOMER SATISFACTION is met and exceeded each day through our unsurpassed customer service.

OPEN COMMUNICATION with our team and customers. Your management and implementation of our systems are imperative to your success and the success of the company as a whole.

Responsibilities, Accountabilities & Expectations:

You work closely with our General, Office, and Sales Managers. Your interpersonal skills and communication are important to the success and achievement of our team and to the company as a whole.

Our primary aim is to achieve 100% Customer Satisfaction: Ensuring that our mission, principles, culture, and goals are shown in all we do.

Some guidelines are listed below. Our company principles will continue to guide and refine our roles and responsibilities.

Management of:

• CRM System: LMN
• Leads-to-Sales process
• Filing process
• Communication between customers and our team
• Customer Service, relationships, and follow-ups
• Time management
• Working with GM to communicate our Installation schedule
• Sales transactions, cash, check, ACH, and credit card
• Scheduling appointments for our sales team & processing appropriate paperwork
• Filing and permit processes
• Showroom literature/ sample inventory monitoring and ordering
• Some data entry
• Help with Continuous Improvement
• Creating customer job folders
• Assist with social media or website
• Diggers Hotline locates

Qualifications, Requirements, or Desired Skills

The following is a list of things that make you a great fit for the position and this company. We believe in helping our team grow and develop into their roles, and training will be available and ongoing.

• You’re someone who is eager to contribute to the growth and future of the company while, in return, being rewarded for the results you create
• You are someone who strives for growth both professionally and personally and values the benefits of a great company culture, timeless principles, and goal setting
• You are highly organized and detail-oriented. You may have managed projects before because you’re good at logistics and details, and you like to work systematically
• You’re someone who is dependable (I’m talking about VERY dependable… not the “This usually doesn’t happen, but it happened again” type). I would prefer if you were that person in grade school that got the award when moving on to middle school for perfect attendance in every grade–you have a dependable vehicle, too
• You stay objective and like to use logic to make decisions
• You’re cool and relaxed, but always pushing to get things done. It’s important that you like to take responsibility, and your main focus is always delivering results
• You enjoy working with others. You are results-driven and goal-oriented. You don’t waste time chatting the day away. You know the value of building relationships, yet there is a time and place for social hour.
• High School diploma
• Valid driver license
• Additional education preferred, specifically in fields such as sales, customer service, or administrative tasks
• Experience in customer service and relations
• Good communication and interpersonal skills
• Have demonstrated leadership skills
• You have good decision making and problem-solving skills
• Ensure accuracy and attention to detail
• Organizational and customer service skills
• Proficient in both verbal and written communication
• Ability to set goals and achieve them
• Self-motivated, passionate, positive attitude and polite
• Coordinating between departments in resolving day-to-day administrative and operational issues
• Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
• Data entry using the 10-key keypad
• Sending scans, emails, and the occasional fax
• Address customer concerns per company mission, principles, and policies
• Operate a range of office machines such as photocopiers and computers

Expectations:

• Believing in, knowing, and performing company principles and culture
• Understanding the vision and the “why” of the company
• Knowing, following, and performing according to the established Operations Manual
• Being dependable and punctual
• Courteous and respectful to ALL team members, customers, and others you have contact with during your day
• Professionalism: being in company apparel; good grooming habits; no smoking on customer property or company grounds
• Positive attitude– Negative Nelly’s not welcome
• Open communication within and throughout all departments. Voice suggestions, as well as concerns.
• Help build a positive and fun, family culture within the company
• Love what you do
• Leave a positive impression on the people you interact with each day
• Practice respect and care of POSI property; this includes vehicles, equipment, tools, etc. Lack of respect results in damages, losses, and expenses– therefore, reducing profits.
• Resourcefulness and continuous improvement in all areas of your work and life
• Be willing to try new ideas for the good of the customer, the organization, and productivity
• Our people are our greatest assets. Our time is our greatest resource. Treat them both with care.
• Individuals will be rewarded for their contributions as well as the collective team
• Profit-sharing compensation will be linked directly to profits and results. Carefully consider each expectation, as well as overall performance, both individually and as a team.

Working Conditions:

Your work environment will consist mainly of our indoor showroom, with occasional time spent in our Outdoor Display Garden. You will be working closely with the General, Office, and Sales Managers.

As a training requirement, you will attend various installations and sales calls to acquire field, product, and installation knowledge. It’s referred to as EARNING YOUR WINGS.

Physical and Mental Requirements:

This sales position will not require much, if any, lifting or strenuous physical activities.

This position will require a strong sense of organization, mental agility, calm and patience, as well as a positive attitude and strong leadership skills.

Send us an email with your application and information from the bullet points, below, to: joinourteam@phillipsoutdoorservices.com You can mail if the position doesn’t require emailing skills.

• Your career history, with each position you’ve had, what your responsibilities were, who your boss was– along with what each of your bosses would say were your strengths and weaknesses. Please also include contact information for each of your previous bosses so we can check your references.
• A resume, if you have one.
• What are your expectations from our company (culture, wages, hours, vacation time, benefits, etc.)?
• Confirmation that you meet the requirements listed and/or are willing to learn them.

It’s important that you tell us why you think you’re a good fit for our company based on what is listed above with particular focus on the leadership, organizational aspects and attention to detail, your strong work ethic, passion for working outdoors, building things, and being involved in a company with a strong culture of excellence. We will review every response received and will contact you if we believe you’d be a good fit. Thank you for your interest in our company and for your time.