Lead Exceptional Client Experiences

Location: Onalaska, WI
Industry: Customer Service & Administration
Company: Phillips Outdoor Services

Phillips Outdoor Services is now hiring a Client Experience Manager to join our growing team in Onalaska, WI.

You thrive on human connection. Your instinct is to listen deeply, anticipate needs, and transform ordinary interactions into memorable moments. You want to be the architect of first impressions, the guardian of our company’s reputation, and the reason client feel genuinely valued from hello to final handshake.

As our Client Experience Manager, you’ll orchestrate every touchpoint in the client journey. From initial inquiry to project completion, you’re the face clients remember and the voice they trust. This role will further develop our client service systems, elevate standards, and build relationships that fuel both client loyalty and business growth.

This role offers $50,000 to $65,000 annually based on your experience, plus profit sharing, comprehensive benefits, and real advancement opportunities as you grow with our team.

Purpose
Own and elevate the Phillips client journey from first contact to final follow-up—ensuring every client feels welcomed, heard, and genuinely cared for at every touchpoint.

Key Responsibilities

• Serve as primary contact for client calls and walk-ins, building trust through professional engagement and gathering client needs following company standards
• Set sales appointments, guide Outdoor Display Garden experiences, and accurately document all interactions in company systems
• Create accurate service proposals for offerings such as duct cleaning and irrigation maintenance
• Process client invoicing, payments, receipts, and permit submissions with accuracy and timeliness
• Maintain showroom presentation, literature inventory, and sample materials to reflect 5-Star standards
• Implement proactive communication protocols and identify improvement opportunities to enhance client satisfaction
• Coordinate with accounting partners and leadership on billing, reconciliations, and client experience insights

Required Qualifications

• 3-5 years of client service, hospitality, or administrative experience with proven relationship-building skills
• Exceptional communication skills with ability to create warm, professional first impressions
• Strong organizational abilities with attention to detail and proficiency with CRM systems
• Experience with invoicing, billing, and financial transactions; QuickBooks Online experience preferred
• High emotional intelligence with ability to handle diverse client situations professionally
• You genuinely enjoy helping people and find satisfaction in solving problems with grace and efficiency
• QuickBooks Online experience is a plus.
• Reliable attendance, punctuality, and valid driver’s license preferred

Training & Development

• Comprehensive onboarding on company processes, SOPs, and client service standards
• Product knowledge and CRM system training across all service divisions
• Ongoing professional development opportunities
• Clear advancement path toward senior client service or administrative leadership roles

Reporting Structure
Reports to Director of Sales with close collaboration with Director of Administration and Operations Leadership

Compensation & Benefits

• Annual Salary: $50,000 to $65,000 based on experience
• Health, dental, and vision insurance
• Up to 4 weeks paid time off (PTO) annually
• Profit sharing program
• Ongoing professional development
• Award-winning company culture
• Strong community reputation

Work Environment
Office-based with frequent client interaction via phone, in-person walk-ins, and showroom presentations. Welcoming, professional environment focused on hospitality and excellence.