100% Customer Satisfaction. Guaranteed! We promise to serve our customers by offering only the highest quality products, superior installation, and unsurpassed service.
PRINCIPLES:
- Wow our Customers–make everything we do extraordinary.
- Attention to Detail–it’s all about the little things.
- Continuous Improvement–individually, as well as a company.
- Help and Respect One Another–we are all in this together.
- Open Communication–build relationships through transparency and openness.
- Positive Attitude—toward everyone and everything we do.
- Find a Way–there is usually a solution so be resourceful and get it done.
- Believe in Yourself–believe big things are possible.
- Drive Innovation, Creativity and Change–be a leader.
- Add Value to Everything We Do–sowing and reaping.
- Love What You Do–if you don’t, find something else to do.
COMPANY CULTURE:
Phillips values their team like family and instills a culture that reflects that.
- Our culture is not separate from the company
- Our culture shows us how to behave
- Newcomers know the company’s culture immediately
- The culture reflects the leadership style
- A well-developed culture is highly successful and rewarding
OUR AWARDS
Loren Graber, President & CEO of Digger Specialties selects one firm from his 300+ dealers in the US for the annual Customer Service Award given at the company’s annual meeting. His decision is based on customer-written comment cards sent directly to him. Phillips is honored to have received this 12 times since the award’s inception in 1996.
1995 – Vinyl and Aluminum Top 10 Award
1996 – Vinyl and Aluminum Top 10 Award
1997 – Customer Satisfaction Award
1998 – Vinyl and Aluminum Top 10 Award, Advantage Plus Group Award
1999 – Customer Satisfaction Award, Advantage Plus Group Award
2000 – Advantage Plus Group Award
2001 – Customer Satisfaction Award, Advantage Plus Group Award
2002 – Advantage Plus Group Award
2003 – Customer Satisfaction Honorable Mention, Advantage Plus Group Award
2004 – Advantage Plus Group Award
2005 – Advantage Plus Group Award
2006 – Advantage Plus Group Award
2007 – Customer Satisfaction Award, Advantage Plus Group Award
2008 – Customer Satisfaction Award, Advantage Plus Group Award
2009 – Customer Satisfaction Award, Advantage Plus Group Award
2010 – Customer Satisfaction Honorable Mention, Advantage Plus Group Award
2011 – Customer Satisfaction Honorable Mention, Advantage Plus Group Award
2012 – Customer Satisfaction Award, Advantage Plus Group Award
2013 – Customer Satisfaction Honorable Mention, Advantage Plus Group Award
2014 – Customer Satisfaction Award, Advantage Plus Group Award
2015 – Customer Satisfaction Award, Advantage Plus Group Award
2016 – Top 10 Award, Advantage Plus Group Award
2017 – Customer Satisfaction Award, Top 10 Award, Advantage Plus Group Award
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